Event Cancellation Policy

Bubble Blitz a Ground Zero Entertainment Inc business operates based on scheduled appointments.  When a customer has an appointment scheduled, this is a confirmation that the event will take place both on behalf of the customer as well as Bubble Blitz.  By having the event scheduled, this eliminates another customer from booking their event during the same time frame, thus blocking out the possibility of Bubble Blitz from booking another event during the same time period. In the situation that an event must be rescheduled or cancelled, the following policy is in place.  When a customer books their event, they are abiding by the policy set forth in this document.  A link to this policy is provided in the following areas should it be needed to be reviewed. Bubble Blitz website under each of the pricing selection. Customer invoice that is prepared at the time of booking. Booking confirmation email that the customer receives at the time of booking. In most cases, if an event needs to be rescheduled or cancelled due to weather conditions. The equipment used by Bubble Blitz is capable of being used in minor rain so an event may not be cancelled by Bubble Blitz in the event of this type of weather conditions.  However, Bubble Blitz does not hold events during the colder months of fall to spring. Bubble Blitz Cancellation Request Although it is very rare that Bubble Blitz would be required to cancel an event.  Should Bubble Blitz be required to do so, the following policies are in place: Cancellation by Bubble Blitz due to weather & event is scheduled to be held indoors - A full refund of the event invoice total or the total funds held as a deposit on the event will be issued to the customer.  A date to reschedule the event can be negotiated between the customer and Bubble Blitz. Cancellation by Bubble Blitz due to weather & event is scheduled to be held outside – In this situation, based on recommendations as stated above of holding events indoors to help prevent this sort of thing from happening.  The customer will receive a full refund of the event invoice total minus a 20% cancellation fee.  However, should the event be rescheduled then the cancellation fee will be applied to the new rescheduled event date. Cancellation by Bubble Blitz due to another reason other than weather – A full refund of the event invoice total or the total funds held as a deposit on the event will be issued to the customer.  A date to reschedule the event can be negotiated between the customer and Bubble Blitz. Customer 24 Hour Cancellation Grace Period To provide time for the customer booking an an event to review the cancellation this policy, a period of not more than 24 hours from the time and date the event was booked and an event confirmation email was forwarded to the customer is provided.  If a cancellation request is required to be made during this grace period, then this must be made via email to info@bubbleblitz.ca . Customer Event Reschedule Request In the situation where a customer who have an event booked and confirmed, a request can be made via email (info@bubbleblitz.ca) or telephone (1.855.5BUBBLE) to do so without penalty to the customer.  The rescheduling of an event can only be made if an opening is available with Bubble Blitz. Customer Event Cancellation Request If a customer has a need to cancel their event that was previously booked, confirmed and is beyond the 24 Hour Cancellation Grace Period as described above, the following policy is in place.  This is because the event session could have been booked by another customer but was blocked because it was booked by someone else.  A request to cancel an event must be made via email to info@bubbleblitz.ca If the event is 7 days or more away - The customer will receive a full refund of their deposit minus 20% of invoice total as a cancellation fee. If the event is less than 7 days away – The customer will forfeit 100% of their security deposit to a maximum of $250.00 as a cancellation fee.
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Event Cancellation

Policy

Bubble Blitz a Ground Zero Entertainment Inc business operates based on scheduled appointments.  When a customer has an appointment scheduled, this is a confirmation that the event will take place both on behalf of the customer as well as Bubble Blitz.  By having the event scheduled, this eliminates another customer from booking their event during the same time frame, thus blocking out the possibility of Bubble Blitz from booking another event during the same time period. In the situation that an event must be rescheduled or cancelled, the following policy is in place.  When a customer books their event, they are abiding by the policy set forth in this document.  A link to this policy is provided in the following areas should it be needed to be reviewed. Bubble Blitz website under each of the pricing selection. Customer invoice that is prepared at the time of booking. Booking confirmation email that the customer receives at the time of booking. In most cases, if an event needs to be rescheduled or cancelled due to weather conditions. The equipment used by Bubble Blitz is capable of being used in minor rain so an event may not be cancelled by Bubble Blitz in the event of this type of weather conditions.  However, Bubble Blitz does not hold events during the colder months of fall to spring. Bubble Blitz Cancellation Request Although it is very rare that Bubble Blitz would be required to cancel an event.  Should Bubble Blitz be required to do so, the following policies are in place: Cancellation by Bubble Blitz due to weather & event is scheduled to be held indoors - A full refund of the event invoice total or the total funds held as a deposit on the event will be issued to the customer.  A date to reschedule the event can be negotiated between the customer and Bubble Blitz. Cancellation by Bubble Blitz due to weather & event is scheduled to be held outside – In this situation, based on recommendations as stated above of holding events indoors to help prevent this sort of thing from happening.  The customer will receive a full refund of the event invoice total minus a 20% cancellation fee.  However, should the event be rescheduled then the cancellation fee will be applied to the new rescheduled event date. Cancellation by Bubble Blitz due to another reason other than weather – A full refund of the event invoice total or the total funds held as a deposit on the event will be issued to the customer.  A date to reschedule the event can be negotiated between the customer and Bubble Blitz. Customer 24 Hour Cancellation Grace Period To provide time for the customer booking an an event to review the cancellation this policy, a period of not more than 24 hours from the time and date the event was booked and an event confirmation email was forwarded to the customer is provided.  If a cancellation request is required to be made during this grace period, then this must be made via email to info@bubbleblitz.ca . Customer Event Reschedule Request In the situation where a customer who have an event booked and confirmed, a request can be made via email (info@bubbleblitz.ca) or telephone (1.855.5BUBBLE) to do so without penalty to the customer.  The rescheduling of an event can only be made if an opening is available with Bubble Blitz. Customer Event Cancellation Request If a customer has a need to cancel their event that was previously booked, confirmed and is beyond the 24 Hour Cancellation Grace Period as described above, the following policy is in place.  This is because the event session could have been booked by another customer but was blocked because it was booked by someone else.  A request to cancel an event must be made via email to info@bubbleblitz.ca If the event is 7 days or more away - The customer will receive a full refund of their deposit minus 20% of invoice total as a cancellation fee. If the event is less than 7 days away – The customer will forfeit 100% of their security deposit to a maximum of $250.00 as a cancellation fee.
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